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Global and Japan Conversational AI Platform Market Size, Status and Forecast 2021-2027

Publication Month: Mar 2022 | No. of Pages: 148 Published By: Reports Intellect
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Summary:

Conversational AI Platform offers a user-friendly dialog designer to help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.

Global core conversational AI platform players include IBM, Genesys, LivePerson etc. The top 3 companies hold a share about 35%. North America is the largest market, with a share about 38%, followed by Asia-Pacific and Europe with the share about 32% and 23%. In terms of product, app conversational AI platform is the largest segment, with a share over 51%. And in terms of application, the largest application is large enterprises, followed by SMEs.

Market Snapshot

A recently published report by Reports Intellect, titled “Global Conversational AI Platform Market Size, Status and Forecast 2022” gives an overview of the overall Conversational AI Platform market. This section sheds light on key impact-rendering drivers and constraints that are impacting the growth. It permits users to understand the different shortcomings and how they may hamper the development afterward. This segment is considered to be one of the most crucial segments of the report as it helps readers comprehend the impact of various macro and microeconomic factors on development. The role of various sectors, including small-scale and large-scale, in the expansion has also been discussed in the report. Additionally, the industry experts have put forth the current trends and prospects, which are likely to aid the growth in the upcoming years.

The global Conversational AI Platform market size is projected to reach US$ 7501.7 million by 2027, from US$ 2352.3 million in 2020, at a CAGR of 17.6% during 2021-2027.

Impact of Covid-19 Outbreak

This section of the report has explored the overall status of the Covid scenario and has offered valuable insights into the changes in supply chain disruption, fluctuations in demand, etc. The analysts have also focused on the key measures that the companies are opting to withstand the harsh scenario.

Segmental Analysis

The report has been segmented into product and application segments. The researchers have documented all the products present today in the Conversational AI Platform market. They have also shed light on the new product innovations and launches by the key players. In the segmental analysis, the analysts have provided revenue forecast figures based on type and application for the period 2016-2027. They have also discussed about the growth rate and potential of each segment for the period 2016-2027.

Conversational AI Platform Breakdown Data by Type

Web Conversational AI Platform

App Conversational AI Platform

Conversational AI Platform Breakdown Data by End User

Large Enterprises

SMEs

Regional Analysis

The significant regions that are studied in the research report encompass North America, Europe, Asia Pacific, Central and South America, and the Middle East and Africa. In this section of the report, the specialists have explored various areas that are contributing to the development and can present lucrative growth prospects for the manufacturers in the forthcoming years. The report also provides region-wise and country-wise sales and revenue forecast data for the period 2021-2027.

Competitive Landscape

This segment focuses on the key players operating in the industry. It underlines all the current and future activities by the prominent manufacturers. By understanding various initiatives being taken up by different players, readers will gain the ability to settle on correct business choices. The authors of the report have provided accurate revenue figures of the companies for the period 2016-2021. The clients are sure to gain the upper hand once they get hold of this report. Key players studied in the research report include:

SAP

IBM

Microsoft

Ada

Conversica

LivePerson

Genesys

Cognigy

Avaamo

Just AI

Kasisto

Solvvy

Certainly

Hyro

Mindsay

Frequently Asked Questions

What factors will challenge the Conversational AI Platform market growth?

Which end-use segment will expand at the fastest CAGR in the Conversational AI Platform market?

Which are the emerging players in the Conversational AI Platform market?

How concentrated is the Conversational AI Platform market?

Which factors are positively contributing to the Conversational AI Platform market growth?

Which are the novel product innovations in the Conversational AI Platform market?

Which product segment will emerge as the most lucrative in the Conversational AI Platform market?

Which factors are increasing the competition in the Conversational AI Platform market?

Which are the strategic measures taken by the Conversational AI Platform industry players?

Which region will witness inactive growth during the forecast period?

 

Table of Contents


1 Report Overview

    1.1 Study Scope

    1.2 Market Analysis by Type

        1.2.1 Global Conversational AI Platform Market Size Growth Rate by Type: 2016 VS 2021 VS 2027

        1.2.2 Web Conversational AI Platform

        1.2.3 App Conversational AI Platform

    1.3 Market by Application

        1.3.1 Global Conversational AI Platform Market Share by End User: 2016 VS 2021 VS 2027

        1.3.2 Large Enterprises

        1.3.3 SMEs

1.4 Study Objectives

1.5 Years Considered

 

2 Global Growth Trends

    2.1 Global Conversational AI Platform Market Perspective (2016-2027)

    2.2 Conversational AI Platform Growth Trends by Regions

        2.2.1 Conversational AI Platform Market Size by Regions: 2016 VS 2021 VS 2027

        2.2.2 Conversational AI Platform Historic Market Share by Regions (2016-2021)

        2.2.3 Conversational AI Platform Forecasted Market Size by Regions (2022-2027)

    2.3 Conversational AI Platform Industry Dynamic

        2.3.1 Conversational AI Platform Market Trends

        2.3.2 Conversational AI Platform Market Drivers

        2.3.3 Conversational AI Platform Market Challenges

        2.3.4 Conversational AI Platform Market Restraints

 

3 Competition Landscape by Key Players

    3.1 Global Top Conversational AI Platform Players by Revenue

        3.1.1 Global Top Conversational AI Platform Players by Revenue (2016-2021)

        3.1.2 Global Conversational AI Platform Revenue Market Share by Players (2016-2021)

    3.2 Global Conversational AI Platform Market Share by Company Type (Tier 1, Tier 2 and Tier 3)

    3.3 Players Covered: Ranking by Conversational AI Platform Revenue

    3.4 Global Conversational AI Platform Market Concentration Ratio

        3.4.1 Global Conversational AI Platform Market Concentration Ratio (CR5 and HHI)

        3.4.2 Global Top 10 and Top 5 Companies by Conversational AI Platform Revenue in 2020

    3.5 Conversational AI Platform Key Players Head office and Area Served

    3.6 Key Players Conversational AI Platform Product Solution and Service

    3.7 Date of Enter into Conversational AI Platform Market

    3.8 Mergers & Acquisitions, Expansion Plans

 

4 Conversational AI Platform Breakdown Data by Type

    4.1 Global Conversational AI Platform Historic Market Size by Type (2016-2021)

    4.2 Global Conversational AI Platform Forecasted Market Size by Type (2022-2027)

 

5 Conversational AI Platform Breakdown Data by End User

    5.1 Global Conversational AI Platform Historic Market Size by End User (2016-2021)

    5.2 Global Conversational AI Platform Forecasted Market Size by End User (2022-2027)

 

6 North America

    6.1 North America Conversational AI Platform Market Size (2016-2027)

    6.2 North America Conversational AI Platform Market Size by Type

        6.2.1 North America Conversational AI Platform Market Size by Type (2016-2021)

        6.2.2 North America Conversational AI Platform Market Size by Type (2022-2027)

        6.2.3 North America Conversational AI Platform Market Size by Type (2016-2027)

    6.3 North America Conversational AI Platform Market Size by End User

        6.3.1 North America Conversational AI Platform Market Size by End User (2016-2021)

        6.3.2 North America Conversational AI Platform Market Size by End User (2022-2027)

        6.3.3 North America Conversational AI Platform Market Size by End User (2016-2027)

    6.4 North America Conversational AI Platform Market Size by Country

        6.4.1 North America Conversational AI Platform Market Size by Country (2016-2021)

        6.4.2 North America Conversational AI Platform Market Size by Country (2022-2027)

        6.4.3 United States

        6.4.4 Canada

 

7 Europe

    7.1 Europe Conversational AI Platform Market Size (2016-2027)

    7.2 Europe Conversational AI Platform Market Size by Type

        7.2.1 Europe Conversational AI Platform Market Size by Type (2016-2021)

        7.2.2 Europe Conversational AI Platform Market Size by Type (2022-2027)

        7.2.3 Europe Conversational AI Platform Market Size by Type (2016-2027)

    7.3 Europe Conversational AI Platform Market Size by End User

        7.3.1 Europe Conversational AI Platform Market Size by End User (2016-2021)

        7.3.2 Europe Conversational AI Platform Market Size by End User (2022-2027)

        7.3.3 Europe Conversational AI Platform Market Size by End User (2016-2027)

    7.4 Europe Conversational AI Platform Market Size by Country

        7.4.1 Europe Conversational AI Platform Market Size by Country (2016-2021)

        7.4.2 Europe Conversational AI Platform Market Size by Country (2022-2027)

        7.4.3 Germany

        7.4.4 France

        7.4.5 U.K.

        7.4.6 Italy

        7.4.7 Russia

        7.4.8 Nordic

 

8 Asia-Pacific

    8.1 Asia-Pacific Conversational AI Platform Market Size (2016-2027)

    8.2 Asia-Pacific Conversational AI Platform Market Size by Type

        8.2.1 Asia-Pacific Conversational AI Platform Market Size by Type (2016-2021)

        8.2.2 Asia-Pacific Conversational AI Platform Market Size by Type (2022-2027)

        8.2.3 Asia-Pacific Conversational AI Platform Market Size by Type (2016-2027)

    8.3 Asia-Pacific Conversational AI Platform Market Size by End User

        8.3.1 Asia-Pacific Conversational AI Platform Market Size by End User (2016-2021)

        8.3.2 Asia-Pacific Conversational AI Platform Market Size by End User (2022-2027)

        8.3.3 Asia-Pacific Conversational AI Platform Market Size by End User (2016-2027)

    8.4 Asia-Pacific Conversational AI Platform Market Size by Region

        8.4.1 Asia-Pacific Conversational AI Platform Market Size by Region (2016-2021)

        8.4.2 Asia-Pacific Conversational AI Platform Market Size by Region (2022-2027)

        8.4.3 China

        8.4.4 Japan

        8.4.5 South Korea

        8.4.6 Southeast Asia

        8.4.7 India

        8.4.8 Australia

 

9 Latin America

    9.1 Latin America Conversational AI Platform Market Size (2016-2027)

    9.2 Latin America Conversational AI Platform Market Size by Type

        9.2.1 Latin America Conversational AI Platform Market Size by Type (2016-2021)

        9.2.2 Latin America Conversational AI Platform Market Size by Type (2022-2027)

        9.2.3 Latin America Conversational AI Platform Market Size by Type (2016-2027)

    9.3 Latin America Conversational AI Platform Market Size by End User

        9.3.1 Latin America Conversational AI Platform Market Size by End User (2016-2021)

        9.3.2 Latin America Conversational AI Platform Market Size by End User (2022-2027)

        9.3.3 Latin America Conversational AI Platform Market Size by End User (2016-2027)

    9.4 Latin America Conversational AI Platform Market Size by Country

        9.4.1 Latin America Conversational AI Platform Market Size by Country (2016-2021)

        9.4.2 Latin America Conversational AI Platform Market Size by Country (2022-2027)

        9.4.3 Mexico

        9.4.4 Brazil

 

10 Middle East & Africa

    10.1 Middle East & Africa Conversational AI Platform Market Size (2016-2027)

    10.2 Middle East & Africa Conversational AI Platform Market Size by Type

        10.2.1 Middle East & Africa Conversational AI Platform Market Size by Type (2016-2021)

        10.2.2 Middle East & Africa Conversational AI Platform Market Size by Type (2022-2027)

        10.2.3 Middle East & Africa Conversational AI Platform Market Size by Type (2016-2027)

    10.3 Middle East & Africa Conversational AI Platform Market Size by End User

        10.3.1 Middle East & Africa Conversational AI Platform Market Size by End User (2016-2021)

        10.3.2 Middle East & Africa Conversational AI Platform Market Size by End User (2022-2027)

        10.3.3 Middle East & Africa Conversational AI Platform Market Size by End User (2016-2027)

    10.4 Middle East & Africa Conversational AI Platform Market Size by Country

        10.4.1 Middle East & Africa Conversational AI Platform Market Size by Country (2016-2021)

        10.4.2 Middle East & Africa Conversational AI Platform Market Size by Country (2022-2027)

        10.4.3 Turkey

        10.4.4 Saudi Arabia

        10.4.5 UAE

 

11 Key Players Profiles

    11.1 SAP

        11.1.1 SAP Company Details

        11.1.2 SAP Business Overview

        11.1.3 SAP Conversational AI Platform Introduction

        11.1.4 SAP Revenue in Conversational AI Platform Business (2016-2021)

        11.1.5 SAP Recent Development

    11.2 IBM

        11.2.1 IBM Company Details

        11.2.2 IBM Business Overview

        11.2.3 IBM Conversational AI Platform Introduction

        11.2.4 IBM Revenue in Conversational AI Platform Business (2016-2021)

        11.2.5 IBM Recent Development

    11.3 Microsoft

        11.3.1 Microsoft Company Details

        11.3.2 Microsoft Business Overview

        11.3.3 Microsoft Conversational AI Platform Introduction

        11.3.4 Microsoft Revenue in Conversational AI Platform Business (2016-2021)

        11.3.5 Microsoft Recent Development

    11.4 Ada

        11.4.1 Ada Company Details

        11.4.2 Ada Business Overview

        11.4.3 Ada Conversational AI Platform Introduction

        11.4.4 Ada Revenue in Conversational AI Platform Business (2016-2021)

        11.4.5 Ada Recent Development

    11.5 Kore.ai

        11.5.1 Kore.ai Company Details

        11.5.2 Kore.ai Business Overview

        11.5.3 Kore.ai Conversational AI Platform Introduction

        11.5.4 Kore.ai Revenue in Conversational AI Platform Business (2016-2021)

        11.5.5 Kore.ai Recent Development

    11.6 Conversica

        11.6.1 Conversica Company Details

        11.6.2 Conversica Business Overview

        11.6.3 Conversica Conversational AI Platform Introduction

        11.6.4 Conversica Revenue in Conversational AI Platform Business (2016-2021)

        11.6.5 Conversica Recent Development

    11.7 LivePerson

        11.7.1 LivePerson Company Details

        11.7.2 LivePerson Business Overview

        11.7.3 LivePerson Conversational AI Platform Introduction

        11.7.4 LivePerson Revenue in Conversational AI Platform Business (2016-2021)

        11.7.5 LivePerson Recent Development

    11.8 Genesys

        11.8.1 Genesys Company Details

        11.8.2 Genesys Business Overview

        11.8.3 Genesys Conversational AI Platform Introduction

        11.8.4 Genesys Revenue in Conversational AI Platform Business (2016-2021)

        11.8.5 Genesys Recent Development

    11.9 Boost.ai

        11.9.1 Boost.ai Company Details

        11.9.2 Boost.ai Business Overview

        11.9.3 Boost.ai Conversational AI Platform Introduction

        11.9.4 Boost.ai Revenue in Conversational AI Platform Business (2016-2021)

        11.9.5 Boost.ai Recent Development

    11.10 Kata.ai

        11.10.1 Kata.ai Company Details

        11.10.2 Kata.ai Business Overview

        11.10.3 Kata.ai Conversational AI Platform Introduction

        11.10.4 Kata.ai Revenue in Conversational AI Platform Business (2016-2021)

        11.10.5 Kata.ai Recent Development

    11.11 Cognigy

        11.11.1 Cognigy Company Details

        11.11.2 Cognigy Business Overview

        11.11.3 Cognigy Conversational AI Platform Introduction

        11.11.4 Cognigy Revenue in Conversational AI Platform Business (2016-2021)

        11.11.5 Cognigy Recent Development

    11.12 OneReach.ai

        11.12.1 OneReach.ai Company Details

        11.12.2 OneReach.ai Business Overview

        11.12.3 OneReach.ai Conversational AI Platform Introduction

        11.12.4 OneReach.ai Revenue in Conversational AI Platform Business (2016-2021)

        11.12.5 OneReach.ai Recent Development

    11.13 Avaamo

        11.13.1 Avaamo Company Details

        11.13.2 Avaamo Business Overview

        11.13.3 Avaamo Conversational AI Platform Introduction

        11.13.4 Avaamo Revenue in Conversational AI Platform Business (2016-2021)

        11.13.5 Avaamo Recent Development

    11.14 Just AI

        11.14.1 Just AI Company Details

        11.14.2 Just AI Business Overview

        11.14.3 Just AI Conversational AI Platform Introduction

        11.14.4 Just AI Revenue in Conversational AI Platform Business (2016-2021)

        11.14.5 Just AI Recent Development

    11.15 Kasisto

        11.15.1 Kasisto Company Details

        11.15.2 Kasisto Business Overview

        11.15.3 Kasisto Conversational AI Platform Introduction

        11.15.4 Kasisto Revenue in Conversational AI Platform Business (2016-2021)

        11.15.5 Kasisto Recent Development

    11.16 Active.Ai

        11.16.1 Active.Ai Company Details

        11.16.2 Active.Ai Business Overview

        11.16.3 Active.Ai Conversational AI Platform Introduction

        11.16.4 Active.Ai Revenue in Conversational AI Platform Business (2016-2021)

        11.16.5 Active.Ai Recent Development

    11.17 Solvvy

        11.17.1 Solvvy Company Details

        11.17.2 Solvvy Business Overview

        11.17.3 Solvvy Conversational AI Platform Introduction

        11.17.4 Solvvy Revenue in Conversational AI Platform Business (2016-2021)

        11.17.5 Solvvy Recent Development

    11.18 Certainly

        11.18.1 Certainly Company Details

        11.18.2 Certainly Business Overview

        11.18.3 Certainly Conversational AI Platform Introduction

        11.18.4 Certainly Revenue in Conversational AI Platform Business (2016-2021)

        11.18.5 Certainly Recent Development

    11.19 Hyro

        11.19.1 Hyro Company Details

        11.19.2 Hyro Business Overview

        11.19.3 Hyro Conversational AI Platform Introduction

        11.19.4 Hyro Revenue in Conversational AI Platform Business (2016-2021)

        11.19.5 Hyro Recent Development

    11.20 Mindsay

        11.20.1 Mindsay Company Details

        11.20.2 Mindsay Business Overview

        11.20.3 Mindsay Conversational AI Platform Introduction

        11.20.4 Mindsay Revenue in Conversational AI Platform Business (2016-2021)

        11.20.5 Mindsay Recent Development

 

12 Analyst's Viewpoints/Conclusions

 

13 Appendix

    13.1 Research Methodology

        13.1.1 Methodology/Research Approach

        13.1.2 Data Source

    13.2 Disclaimer

    13.3 Author Details

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